FAQ

Frequently Asked Questions

Below is a list of questions we are frequently asked. Please look here for an answer; if you cannot find what you are looking for, feel free to call one of our helpful team on 0161 821 1000 or click here to contact us.

Click a question and the answer will be revealed.

How many Virtual Telephone Numbers can I order?

How long does it take to get my Virtual Phone Number?

Can I choose my own Virtual Phone Number?

How I do ensure I am in credit?

When I top-up how long does it take to credit my account?

Do I need a separate account for each Virtual Phone Number I own?

What happens if I move premises?

Can people still call my existing number?

Can my Virtual Phone Number be routed to a mobile?

Do my callers know they are being diverted?

What are hunt groups?

How long can I have my Virtual Phone Number

Am I tied to a contract?

What are additional features?

Can I add features to my Virtual Phone Number at a later date?

Can I monitor how many calls I am receiving to my Virtual Phone Number?

Is there a minimum call charge?

What is the minimum top-up amount?

Do I get warned when my available credit is running low?

How often should I top-up my account?

What happens if I run out of credit during a call?

Can I have my destination number changed? And how much does this cost?

What happens if I sell my business?

Do you charge VAT?

What is your refund policy?

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Need Help?

If at any stage you can't find what you are looking for or encounter difficulties, we are here to help.

You can call us on 0161 821 1000 or click here to E-Mail us and our team will be happy to help.



  • FREE Setup & Activation
  • FREE Call Statistics
  • FREE Standard Number
  • FREE Voicemail
  • FREE Hunt Groups
  • LOW Call Charges
  • NO Monthly Fees


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